Friday, March 18, 2022

ENGLA210 Technical Report Writing; week # 5


Write a reply email of about 100 words to the following complaint:

Dear Mr Adams,

     I hope my email finds you well. I'm writing to complain about our order #123 of Samsung Galaxy phones.

     We received 40 phones instead of 50. The shipment arrived a week later than agreed.  I expect solving this problem as soon as possible.

      I look forward to your prompt reply.

Yours,

Dean Andrews

 

Make  sure to:

- Apologize for the problem

- Give a possible reason

- Say how the problem will be solved


You may collaborate with your classmates (discuss relevant ideas and vocabulary before and while writing) using Blackboard or MS Teams in pairs or small groups.

Do Not worry about grammatical/spelling errors; this is a fluency rather than an accuracy activity.

 

Posted by at

27 comments:

  1. ISA ALFARHANMarch 21, 2022 at 6:47 AM

    Dear mr andrews

    i sory to hear about your problem regarding the samsung phones shortage in the delivery package,the was due to a processing issue in the system,as for the late delivery i also apologise on behalf of the company that delivers it was because of the overload of the orders

    as a sorry we will send you the rest of the phones as fast as possible and free of the delivery charges,
    and thank you for the complaint

    sincerely,
    isa abdulhasan

    ReplyDelete
  2. ISA ALFARHANMarch 21, 2022 at 6:48 AM

    "I'm sorry"

    ReplyDelete
  3. UnknownMarch 22, 2022 at 5:13 AM

    Dear Mr Andrews ,

    I am writing to you to apologise for hearing this problem, We were pressured from the large amount of orders for these phones , And we had a lot of shipments these days .

    We will solve the problem as soon and fast as possible the delivery will be free . And i promise you that problem will not happen again.
    Thank you for your understanding

    Sincerely,
    Turki Saif Alkaabi

    ReplyDelete
  4. UnknownMarch 22, 2022 at 5:14 AM

    sc 4

    ReplyDelete
  5. نعمMarch 22, 2022 at 9:58 AM

    Dear Mr. Andrwes,

    It's unfortunate to hear that shipment 123 was only 40 of the 50 phones, and it was late a week.
    The reason in this happening is because we have new members in training; they must have mixed the dates and quantity.

    In order to help the situation I will refund you the charges of the shipping and handling and, present to you a great gift card of $200 balance. You may use this gift card however you like.

    I would like to apologize again and insure you this will not happen in the future.


    Sincerely

    Mr. Adam

    ReplyDelete
  6. UnknownMarch 23, 2022 at 5:38 AM

    MOHAMED LABEEB MOHAMED SHEHAB 20196285

    Dear Dean Andrews,

    Thanks for your email as we take client satisfaction seriously. We are glad to hear from you and appreciate your feedback, which help us to resolve your problems besides develop our services.
    Firstly, I would like to apologize for the problem you have been experiencing recently. The reason for the delay is bad weather conditions and the quantity is because the system.

    We would like to have the opportunity to resolve the mistake and earn your continued trust. As Your missing items charge will refund and give you a gift card of $100.

    We are proud that you have selected our company and truly sorry for the inconvenience and hope to offer you better services in the future.

    Sincerely,
    Mr Adams

    ReplyDelete
  7. Al-Yamamah March 23, 2022 at 5:43 AM

    Dear Mr. Andrews,

    Thank you for your email regarding your order #123Samsung Galaxy phones.

    I am sorry to hear about your issue regarding Samsung phones lacking delivery package, we found out that this is caused by a software issue.
    We will send 10 Samsung Galaxy phones to you for free and deliver to you soon, I sincerely apologize for the problem you caused.

    We hope you will accept our apology

    Mrs, Al-Yamamah Hadi

    ReplyDelete
  8. omar abdulaziz abdulla matar/202009082/section 1March 23, 2022 at 11:01 AM

    Dear Mr Andrews,

    Thank you for your letter regarding your order and we are sorry to hear that you received your order a week later and the wrong numbers of galaxy phones.
    Apparently, this was caused by a shortage on our end, but we will deliverer the remaining 10 phones as soon as possible without any extra charge.

    Once again please accept our apology for any inconvenience that happened, and we look forward to serve you again in the future.

    Sincerely,
    Adams

    ReplyDelete
  9. Isa abdulrahman hasan aldoseriMarch 23, 2022 at 9:42 PM

    Dear Mr. Andrews,

    I am very sorry for what happened to your order number 123 of the Samsung Galaxy phones, and I apologize on behalf of me and the uncle`s staff for the shipment late timing arrived plus the false numbers of galaxy phones.

    After what I heard from the staff members the reason why that the number of phones was 40 not 50 because of the lack of productivity and inventory, and about the week late shipment was caused by the very high demand this month, weaker than usual days.

    Don`t worry, we will put this problem on the top priority list to be solved by giving you the rest of order 123 as soon as possible and we are sorry once again for what happened plus that we will be very careful because the same problems do not happen again.

    Best regards,
    Adams




    ReplyDelete
  10. wadeeaMarch 24, 2022 at 5:41 AM

    Dear sir/madam
    Applicant number 123 for Samsung Galaxy phones. We are very sorry to have come across your complaint. 40 phones were sent to you instead of 50 phones. I promise to submit your complaint to the relevant authority and return 10 lost phones. This problem will not happen again, you will receive your shipment within 5 days.
    Thanks for your message
    best regards
    Adams

    ReplyDelete
  11. Mahdi Abdul Majeed AlaradiMarch 24, 2022 at 6:27 AM

    Dear Mr Andrews,

    Thank you for you email concerning your order.

    I'm sorry to hear that you received the wrong quantity. we have discovered that this was caused by a software problem. We send you the remaining 10 Galaxy phones immediately, and free of delivery charge.

    Please accept our apologies for the inconvenience.

    Sincerely,

    Mahdi Abdul Majeed

    ReplyDelete
  12. UnknownMarch 24, 2022 at 8:51 AM

    Dear Mr Dean Andrews,
    I am so sorry to hear that your experience with our company has not met your expectations, and I am truly sorry that wasn't demonstrated to you. My deepest apologies for any inconvenience we have caused you.
    Regarding order #123, I have checked with my team there was a software error in our warehouse which resulted in you receiving 40 Samsung galaxy phones instead of and we had some logistics issues which resulted in a week delay of your order consignment I have sent your remaining order of 10 galaxy phones as soon as I received your email.
    Please let me know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
    Regards
    Mr Adams

    ReplyDelete
  13. Alyaa ALnoohMarch 26, 2022 at 8:05 AM

    This comment has been removed by the author.

    ReplyDelete
    Replies
    1. Alyaa ALnoohMarch 26, 2022 at 8:12 AM

      Dear Mr. Andrews,

      We are sorry to hear that you received the wrong quantity. Is there a bug in the program. Your order number is 123 from Galaxy phones, we sent you 40 phones instead of 50 phones. We apologize again for the delay in receiving the shipment.
      Send the remaining number of phones as soon as possible this period

      Please accept my apologies
      We look forward to doing business with you again in the future

      Best regards ,
      Adam

      Delete
  14. Mohammed alshaerMarch 27, 2022 at 9:21 AM

    Dear Mr.Andrews,

    Thank you for your email concerning your order #123.

    we are sorry to hear that you received an incomplete quantity. we have found that this is caused by a problem with the electronic distribution system.

    we sent the remaining 10 and free delivery.

    we hope you will accept our apology.

    best regards,
    Mohamed yousif alshaer

    ReplyDelete
  15. Bayan AliMarch 28, 2022 at 4:33 AM

    This comment has been removed by the author.

    ReplyDelete
  16. Bayan AliMarch 28, 2022 at 4:38 AM

    Mr Andrews,

    Thank you for your email regarding your order number 123 Samsung Galaxy Phones.

    Sorry to hear that about our delivery service. This happened because of our new workers, it is possible that there is an error between your order and another customer's order from the large number of orders, causing the order to arrive incompletely. So, we will send 10 Samsung Galaxy devices to you with shipping and handling charge refunded.

    Please accept our apologies and assure you that this will not happen in the future.

    Sincerely,
    Mr. Adams

    ReplyDelete
  17. ZainabMarch 30, 2022 at 5:47 AM

    Dear Mr.Dean Andrews,
    Thank you for your email concerning your order.
    We are sorry to hear ghat you received 40 instead of 50. We have discovered that this was caused by a load problem. We will send you the rest of the phones immediately, fast and free of delivery charge. Please accept our apologies for the inconvenience.
    We look forward to doing business with you again in the future.
    Sincerely,
    Adams

    ReplyDelete
  18. walaa fadhelApril 1, 2022 at 2:39 PM

    Dear mr Andrews,
    Thank you for Email concerning your order #123

    We are sorry to hear that you received a wrong quantity from your order #123, we have discovered that this was caused by a malfunction of the system, we will send you the remaining phones immediately, with free delivery and the next order will be free delivery also .
    Please accept our apologies for the inconvenience.
    We look forward to doing business with you again in the future.

    Sincerely,
    Walaa Fadhel

    ReplyDelete
  19. MOHAMED SALMANApril 2, 2022 at 10:12 PM

    This comment has been removed by the author.

    ReplyDelete
  20. MOHAMED SALMANApril 2, 2022 at 10:19 PM

    This comment has been removed by the author.

    ReplyDelete
  21. MOHAMED SALMANApril 2, 2022 at 10:23 PM

    Dear Dean Andrews,

    Thank you for bringing the issue of short supply of goods to our notice by your email. We sincerely apologize to you for the inconvenience caused.

    We immediately investigated this matter, and found that due to a clerical error the supply was less than the ordered quantity. We have already shipped your order number #123 for 50 Samsung Galaxy phones.
    Once again, we are deeply sorry about this. We look forward to your continued support, and we promise to be better in the future.

    Thanking you for putting your trust in us.

    Yours faithfully,
    Mr. Adams

    NAME: MOHAMED SALMAN JASIM BUHMAID / ACADEMIC NUMBER:202012096

    ReplyDelete
  22. MithaqApril 5, 2022 at 4:00 PM

    Dear Andrwes ,

    Thank you for your email concerning your order # 123
    We are sorry to hear that you received the wrong quantity. We have
    discovered that this was caused by a software problem. We will send you the
    remaining 10 players immediately, we will give 10 additional phones for free and free of delivery charge .
    Please accept our apologies for the inconvenience.
    We look forward to doing business with you again in the future.

    Yours faithfully,
    Adams

    ReplyDelete
  23. UnknownApril 11, 2022 at 6:24 AM

    Dear Mr. Andrwes,

    Thank you for your email as we take customer satisfaction very seriously. We are happy to hear from you and appreciate your feedback that helps us solve your problems as well as improve our services.
    First, I would like to apologize for the problem I had recently. The reason for the delay is bad weather and it is unfortunate that the shipment of 123 was only 40 out of 50 phones because we have new staff in training.

    We would like to have the opportunity to resolve the error and earn your continued trust. As the fee for missing items will be refunded to you, I will refund the shipping fee and give you a $300 gift card. You can use the gift card however you like.

    We are proud that you chose our company and really sorry for the inconvenience and hope to provide you with better services in the future.

    sincerely,
    Mr. Adams

    Ali Saeed Ahmed Alashwal
    202005138

    ReplyDelete
  24. Tuqa sadeqApril 16, 2022 at 5:18 PM

    Reply to a Complaint
    Dear Mr. Andrews
    We apologize for the inconveniences and losses caused by our company's misdeeds in the matter of the number of phones shipped to you and the delays experienced during shipment. The company was dealing with huge dispatches and the packing team may have packed few phones than the ordered number. The delay in the arrival of the shipment was caused by the experimentation of the firm to use a different delivery company. The company will be keen to ensure that the mistake of dispatching fewer products is not repeated in the future and the company will use the fastest means of delivery for the products to arrive in time. Thank you for your feedback.
    Yours,
    Tuqa sadeq
    202006312

    ReplyDelete
  25. Hussain Adam HubailMay 14, 2022 at 3:15 AM

    Dear Mr. Andrews,

    Sad to hear that the 123's shipment was only 40 out of 50 phones, and that was a week late.
    The reason this happens is that we have new members in training; They must have mixed up the dates and the quantity, sorry.

    In order to help the situation, I'll refund the shipping and handling fee for free, and give you a cool $700 gift card. You can use this gift card however you like.

    I would like to apologize once again and assure you that this will not happen in the future.


    sincerely

    Mr Adam


    Name: Hussain Adam - 20195275

    ReplyDelete
  26. zainab 20193270May 18, 2022 at 11:58 AM

    Dear Mr Andrews


    Thank you for your email regarding your order #123Samsung Galaxy phones.

    We are sory to hear about your problem regarding the samsung phones shortage in the delivery package, It was because we had new employees, and they mixed up some records and dates, Instead we will send you 10 phones, without delivery charges.

    Please accept our apologies for the inconvenience.

    Sincerely,

    Mr Adams

    ReplyDelete

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